Upon placing an order with Interlab Ltd, a contractual agreement is established wherein Interlab undertakes to sell and the customer agrees to purchase the specified goods. The act of placing an order signifies the customer’s acceptance of the stipulated terms and conditions of sale.

Currency & Payment

All prices displayed on our website are denominated in New Zealand Dollars and exclude Goods and Services Tax (GST). Payments made via VISA and MASTERCARD are subject to a 2% surcharge. It is important to note that Interlab does not retain any card details. Transactions are securely processed through the DPS Windcave platform. For clients operating on credit term accounts, payment is due by the 20th of the subsequent month or if otherwise agreed. Non-compliance may result in the imposition of credit limits, and the refusal of goods in cases of exceeding said limits.


Interlab Limited, hereinafter referred to as “Interlab,” is committed to providing accurate and transparent pricing information on our website. While we strive to ensure the precision of all pricing details, errors may occasionally occur. In instances where a pricing discrepancy is identified, Interlab reserves the right to exercise discretion in accepting or declining orders, and to take appropriate corrective action.

Pricing Errors

In the event of a pricing error on our website, Interlab reserves the right to rectify the error and adjust the pricing information accordingly. This includes, but is not limited to, inaccuracies arising from typographical errors, system glitches, or inadvertent omissions.

Order Acceptance

The placement of an order on our website does not constitute a binding contract if there is a pricing discrepancy. Interlab retains the right to refuse or cancel any orders placed for products or services listed at an incorrect price. This prerogative extends to confirmed orders, and in such cases, customers will be promptly notified of the discrepancy.

Correction of Errors

Interlab undertakes to promptly correct any identified pricing errors on the website. Corrections may involve updating the website with the accurate pricing information, notifying affected customers, and taking appropriate steps to prevent the recurrence of such errors.

Customer Notification

In instances where an order is affected by a pricing discrepancy, customers will be notified of the error and given the opportunity to either proceed with the corrected order at the accurate price or cancel the order. Interlab is committed to transparent communication with customers to ensure a fair and equitable resolution.

Reservation of Rights

Interlab reserves the right to amend, modify, or update pricing information on the website at any time without prior notice. The provisions outlined in this pricing section serve as a safeguard to address and rectify any pricing discrepancies that may arise, ultimately ensuring fair business practices and maintaining the trust of our valued customers.

By continuing to use our website and placing orders, customers acknowledge and agree to the terms outlined in this pricing section.


Interlab Limited is dedicated to the expeditious dispatch of goods to fulfill the expectations of our valued customers. Our commitment to efficiency in processing and dispatching orders is unwavering. However, it is imperative to acknowledge that once the goods are handed over to the courier system, the handling and delivery timeframe reside beyond our direct control.

While strenuous efforts are invested in accelerating the shipping process, it is crucial to explicitly state that, unfortunately, we cannot assume responsibility for delays occurring within the courier system. Operational variables within the courier’s purview are external and beyond our immediate influence.

In light of the dynamic nature of laboratory supplies and the critical time sensitivity associated with our products in the lab environment, Interlab Limited, herein referred to as “Interlab,” expressly disclaims liability for any losses, damages, or inconveniences arising from delayed deliveries. The operational nuances of the courier service are external factors outside our direct influence.

We advise customers to consider these factors in their planning, particularly for time-sensitive projects or experiments. For customers with specific delivery time requirements, we encourage prompt communication with our team, allowing us to explore potential expedited shipping options, where available.

Our communication aims to provide transparency and establish realistic expectations regarding the delivery process. We express gratitude for the understanding and cooperation of our esteemed customers in recognizing external factors that may impact the timely delivery of goods once they are within the custody of the courier system.

Returns and Refunds:

Interlab acknowledges the importance of customer satisfaction. If, for any reason, you are not satisfied with your purchase, please refer to our Returns and Refunds Policy. Returns are accepted within 15 days of the purchase date, and refunds will be issued upon inspection of the returned items. Please contact our customer service team to initiate the return process.

Product Warranty:

Interlab stands by the quality of its products. All items are covered by a 12-month warranty from the date of purchase. This warranty covers defects in materials and workmanship. For warranty claims, please contact our customer service team, providing proof of purchase and a detailed description of the issue.

Product Availability:

All products featured on our website are subject to availability. Interlab reserves the right to discontinue or modify products without prior notice. In the event that an ordered item is unavailable, our customer service team will promptly notify you and provide alternative options or process a refund.

Limitation of Liability:

In no event shall Interlab be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services. This includes, but is not limited to, damages for loss of profits, data, or business interruption.

Force Majeure:

Interlab shall not be liable for any failure to perform its obligations where such failure is a result of acts of nature (including fire, flood, earthquake, or other natural disasters), war, terrorism, governmental actions, or any other event beyond our control.


All communication regarding orders, inquiries, or other matters should be directed to our customer service team via email at or by phone at +64 4 972 2330.


By placing an order with Interlab, customers agree to indemnify and hold harmless Interlab, its officers, directors, employees, and agents from and against any and all liabilities, claims, damages, expenses, or losses arising from the customer’s breach of these terms and conditions.

Intellectual Property:

All content on our website, including product descriptions, images, and proprietary information, is the intellectual property of Interlab. Unauthorized use or reproduction of this content is strictly prohibited.

Amendments to Terms:

Interlab reserves the right to amend or update these terms and conditions at any time. Customers will be notified of such changes via email or through a notice on our website. Continued use of our website and services constitutes acceptance of the updated terms.


If any provision of these terms and conditions is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

Customer Obligations:

Customers are obligated to provide accurate and up-to-date information during the ordering process. It is the customer’s responsibility to check product specifications, compatibility, and suitability before placing an order.