Privacy Policy
Interlab Ltd is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and disclose personal information through our website, communications, and day-to-day business activities.
Who We Are
Interlab Ltd
4 Hoffs Place
Porirua 5022
Wellington, New Zealand
Email: sales@interlab.co.nz
Phone: +64 4 972 2330
Freephone: 0508 331 331
What Information We Collect
We may collect personal information that you provide directly to us, including your name, company name, phone number, email address, billing address, delivery address, account information, and details relating to enquiries, quotes, orders, or support requests.
We may also collect technical information when you use our website, including your IP address, browser type, device information, pages visited, and general website usage information collected through cookies or analytics tools.
How We Collect Information
We collect information when you contact us by phone, email, or website form, place an order, request a quote, create or use an account, subscribe to communications, or interact with our website.
Why We Collect Information
We collect and use personal information so we can respond to enquiries, process orders, arrange delivery, provide customer support, manage accounts, improve our products and services, communicate with customers, and meet our legal obligations.
Marketing Communications
If you subscribe to receive updates from Interlab, we may send you emails about products, promotions, industry updates, and company news. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, measure website performance, and understand how visitors use the site. Cookies generally do not identify you personally by themselves, but they may be linked with information you provide to us.
You can change your browser settings to refuse cookies, although doing so may affect website functionality.
How We Store and Protect Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information may be stored in secure systems used by Interlab and by trusted service providers assisting with website hosting, email, order processing, and business operations.
When We Share Information
We may share information with trusted third parties where necessary to operate our business, including payment processors, couriers, website providers, IT support providers, and professional advisers. We may also disclose information where required by law.
We do not sell personal information.
Overseas Disclosure
Some service providers we use may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in a manner consistent with applicable privacy obligations.
Access and Correction
You may request access to the personal information we hold about you and request correction if you believe it is inaccurate, incomplete, or out of date.
Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, to meet legal obligations, or to resolve disputes where required.
Third-Party Websites
Our website may contain links to third-party websites. Interlab is not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be posted on this website and will apply from the date it is published.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact Interlab at sales@interlab.co.nz or phone +64 4 972 2330.
