Shipping Policy

Interlab aims to dispatch orders promptly and provide reliable delivery throughout New Zealand. The following information outlines our standard shipping process.

Delivering to laboratories across New Zealand

Interlab is a New Zealand owned and operated supplier of laboratory consumables, equipment and chemicals, serving research, industry, healthcare and education laboratories across the country for over 20 years.

  • Hamilton warehouse serves Auckland and the upper North Island
  • Wellington warehouse serves the lower North Island
  • Christchurch warehouse serves the South Island

Any of our warehouses can supply anywhere in New Zealand when needed.

We strive for overnight delivery. Standard delivery is 1-2 working days in the North Island and 2-3 in the South Island; rural and remote areas can take longer.

We deliver throughout New Zealand, including Whangārei, Auckland, Hamilton, Tauranga, Rotorua, Gisborne, Napier, Hastings, New Plymouth, Whanganui, Palmerston North, Wellington, Nelson, Blenheim, Greymouth, Christchurch, Timaru, Queenstown, Dunedin and Invercargill, and everywhere in between.

Questions about delivery? Call +64 4 972 2330 or email sales@interlab.co.nz.

Order Processing

Orders are processed during normal business hours. We work to dispatch in-stock items as quickly as possible, however dispatch times may vary depending on stock availability, order volume, and public holidays.

Courier Delivery

Once goods have been dispatched and handed to the courier, delivery is managed by third-party courier providers. Interlab is not responsible for courier delays once the shipment is in transit.

Rural and Remote Deliveries

Rural or remote delivery locations may take longer than standard delivery estimates.

Out of Stock and Backorders

If an item is temporarily out of stock or on backorder, our team may contact you to advise of an updated timeframe, offer an alternative, or discuss other options.

Urgent Orders

If your order is time-sensitive, please contact our team before placing the order so we can advise on stock status and available delivery options.

Damaged or Missing Deliveries

If your order arrives damaged, or if any items are missing, please contact Interlab as soon as possible with your order details so we can investigate and assist.

Shipping Charges

Shipping charges, where applicable, will be shown during the ordering process or confirmed by our team. Additional charges may apply for oversized goods, dangerous goods, or special delivery requirements.

International Shipping

If international shipping is required, please contact our team to discuss availability, freight options, and delivery timeframes.

Contact

For shipping enquiries, please contact sales@interlab.co.nz or phone +64 4 972 2330.